As a vital communication tool between dentists and our dental laboratory, we request all important details on lab prescriptions to be legible with clarity on our lab slips. This not only enables us to contribute to patient safety and satisfaction successfully but also helps prevent any billing discrepancies for our clients.

 

If a prescription or lab slip is received incomplete or illegible, we will contact your office directly for clarification before beginning fabrication; this may delay the case timeline.  We are always readily available to address our clients' questions or concerns throughout the fabrication process. With our commitment to the persistent quality of dental prosthetics, we adhere to stringent quality control measures to guarantee the precision, durability, and biocompatibility of the products we produce.

 

To fully take advantage of better service and communication, we highly suggest clients to utilize the Labzona client portal.

As a local dental laboratory in the Sacramento area, we provide complimentary pick-up services and delivery to local  practices within a 15-mile radius.

Dental practices outside of Sacramento or located beyond a 15-mile radius are kindly asked to provide us with at least one day’s advance notice for scheduling pickups.  A shipping or non-local delivery fee will be incurred at the time of invoicing.

​For guaranteed same-day procedures, we recommend scheduling patients early in the day, and scheduling pickups early in the morning.  This way, we are able to provide you same-day services by 5 pm, free of charge.

 

A rush fee will incur for pickups that are scheduled after 1pm with expected same-day services or an early next-day delivery before 12 pm.

​

Rush cases are applicable to:

• Denture/Partial Repair

• Denture Reline

• Stayplates

• Immediate Dentures

• Mouth Guards

• Night Guards

• Custom Trays

​

Invoicing is detailed and transparent, with payment expected upon receipt within 20 days of the statement date. In the event of a late payment, a 3% fee will be applied. We accept cash, checks, and credit card payments.

​​

Cases that remains in "Awaiting Return" status in the lab for over 30 days will be charged for work completed on the next statement.  We will reach out to your office first regarding any such case before it appears on your statement.

 "Awaiting Return" refers to cases in which the first stages of fabrication (eg., wax bite, or wax set-up with teeth) have already been delivered to the clinic, and the lab is awaiting the clinic's call to schedule the next pickup for the final stages of processing to be completed.

​

Cancellations must be submitted in writing via email, via Labzona portal, or by notifying us by phone at (916) 399-9064 or (916) 502-7834 as soon as possible.  Charges are based on the stage of fabrication at the time of cancellation:

• Cancelled prior to fabrication: No Charge.

• Cancelled after fabrication has begun: Charged based on the stage of completion at time of cancellation.

• Cancelled after the case is substantially finished: Full case fee applies.

​

Thao's Dental Lab reserves the right, but is not obligated, to complete cases that are substantially finished and will invoice accordingly rather than stopping work mid-fabrication.