Lab Policy

At Thao’s Dental Lab, we prioritize efficiency, quality, and professionalism in our services to ensure the utmost satisfaction for our clients. Dentists are encouraged to conduct thorough consultations with their patients at their clinics, providing detailed prescriptions and impressions or records to our laboratory. Confidentiality is crucial, and patient information provided to us is handled with the utmost discretion and used exclusively for fabrication purposes.

Lab policies are subject to change without notice.

Communication

As a vital communication tool between dentists and our dental laboratory, we request all important details on lab prescriptions to be legible with clarity on our lab slips. This not only enables us to contribute to patient safety and satisfaction successfully but also helps prevent any billing discrepancies for our clients. Therefore, maintaining clear communication channels is essential to us. We are always readily available to address our clients' questions or concerns throughout the fabrication process. With our commitment to the persistent quality of dental prosthetics, we adhere to stringent quality control measures to guarantee the precision, durability, and biocompatibility of the products we produce. To fully take advantage of better service and communication, we highly suggest clients to utilize the Labzona client portal.

Pickup & Delivery Services

As a local dental laboratory in the Sacramento area, we provide complimentary pick-up services and delivery to local practices within a 15-mile radius.

Dental practices outside of Sacramento or located beyond a 15-mile radius are kindly asked to provide us with at least one day’s advance notice for scheduling pickups. A shipping or non-local delivery fee will be incurred at the time of invoicing.

Rush Cases (Available for Local Areas Only)

While we strive to accommodate rush cases, we require prior approval to ensure timely service. We cannot always promise them without a day’s notice. For this reason, we encourage you to notify us in advanced for approval so we can reserve time to prioritize your patients’ dental prosthetics.

For guaranteed same-day procedures, we recommend scheduling patients early in the day, and scheduling pickups early in the morning. This way, we are able to provide you same-day services, free of charge.

A rush fee will incur for pickups that are scheduled after 1pm with expected same-day services or an early next-day delivery before 12 pm.

Rush cases are applicable to:

Denture/Partial Repair
Denture Reline
Stayplates
Immediate Dentures
Mouth Guards
Night Guards
Custom Trays.

Payment

Invoicing is detailed and transparent, with payment expected upon receipt within 15 days of the statement date. In the event of a late payment, a 3% fee will be applied. We accept cash, checks, and credit card payments.

Cases that remain incomplete, unclaimed, or still awaiting its return in the lab for over 30 days will subject to applicable charges.

Product Warranty

Warranty starts from the date of invoice issued.

At Thao's Dental Lab, we strive to give our clients a peace of mind by protecting their investment against any defects or issues that may occur after purchase. Confident in the quality and durability of our products, we offer complimentary repairs or remakes within the warranty period.

Removables

Every new case for removable dentures completely fabricated by Thao’s Dental Lab is covered by a 1-year warranty period for repairs, or remakes.

Appliances

Dental appliances fabricated by Thao's Dental Lab are covered by a 6-month warranty period for remakes.

Mouth Guards
Hard/Soft Night Guards
Bleaching Trays
Hard/Soft Bite Splint

What is eligible for our warranties?

Improper fit resulting in discomfort and/or functional issues.
Manufacturing defects in materials or workmanship that resulted in structural issues.

What is not covered in our warranties?

New cases sent for repairs or relines and others beyond the warranty period will be charged accordingly.
Repairs or remakes resulting from accidental damage, neglect, or abuse of prosthetic. This includes, but is not limited to:
- Dropping or sitting on the prosthetic.
- Improper cleaning and care of the prosthetic.
- Throwing the prosthetic.
Repairs or remakes resulting from failure of tooth structure or tissue structure. This includes, but is not limited to:
- Poor dental hygiene.
- Tooth decay.
- Tooth loss.